Username Post: Responding to Emails        (Topic#3746)
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

01-10-18 01:51 PM - Post#15595    

I used to be a con chair, but now am an agent to about a dozen celebrity anime voice artists. My main advice for anyone organizing a con is to ANSWER YOUR EMAILS. I find it unprofessional when you post a method of contact on your websites but NO ONE REPLIES. If a celebrity cannot contact you - they will for sure note that. If you are a bunch of volunteers that cannot handle answering emails then rather NOT post a method of contact on your webpage. There are many cons that my clients won't work with, because they find it insulting when we aren't given so much as a courtesy reply. Hope this helps!

 
VinceA 
Attendee
Posts: 13
VinceA
Loc: Bayonne, NJ
Reg: 12-20-06

01-11-18 05:18 PM - Post#15596    
    In response to TheNerdyAgent

Are you referring to a reply to a cold email? I get tons of mails from agents looking to book their clients at our show. I don't reply to unsolicited emails very often since they're... unsolicited.

 
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

01-24-18 11:39 AM - Post#15602    
    In response to VinceA

Then don't post your email - or simply write above the email "does not reply to unsolicited emails." If your email is posted on your website then aren't ALL emails received "unsolicited?" That logic makes no sense. Someone has to send the first email. Either you contact guests in an unsolicited manner or guests contact you in an unsolicited manner.

Guests get dozens of unsolicited emails from conventions all the time - but since my email is posted publicly I always reply. I am also not a millennial - and they seem to be running conventions, which means a different culture of communication.

Celebrity guests should not be ignored. If you don't want unsolicited emails, then why bother posting your email on your main webpage? MANY conventions say flat out that they will not reply to guest requests. Therefor, it is clear to the agent and celebrity that cold emails are not welcomed. But to just post an email for your guest liaison and then ignore emails is beyond unprofessional.

Edited by TheNerdyAgent on 01-24-18 11:39 AM. Reason for edit: No reason given.

 
Proz 
Con Addict
Posts: 141
Proz
Loc: Texas
Reg: 08-08-07

02-22-18 02:50 AM - Post#15605    
    In response to TheNerdyAgent

After one too many guests who would grief me for not inviting them when I sent a polite decline or would persistently badger me all year to invite them I had to stop answering them. I've had to put multiple guests and agents on my spam filter who don't get the hint that we are not interested in them.


I wrote a FAQ on how our guest selection takes place. They see it when they try to contact us. It has greatly reduced the unsolicited guest emails.

I really try to press, "Don't call us, we'll call you." If you're US based we probably know how to get in touch with you.

I'd say of the dozens of unsolicited guest emails I get a year there will be 1-2 guests that catch my eye to warrant sending an invite.
San Japan - San Antonio, Texas - Convention Chairman


 
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

03-05-18 11:34 AM - Post#15606    
    In response to Proz

The fact that you have a FAQ page and a clear explanation is exactly what is missing from most conventions. Bottom line, if you post an email address with no disclaimer, then it is RUDE and UNPROFESSIONAL to ignore emails. There is no such thing as an "unsolicited" email when you post a method of contact on your web page with no disclaimer.
It is also worth noting that there is a big difference between cosplay guests, self-published authors, extras and true "celebrity" guests. I find it odd that any true "celebrity" guest would be hounding a convention for an invite....I know my clients are busy doing voice over work and winning Emmy's to wish for me to hound a convention. I cannot imagine the the cast of Sailor Moon or Dragon Ball Z or Pokemon begging to be invited to a convention - and if they are - then it's likely because the convention was too rude to reply. When a "celebrity" reaches out, it would be advantageous to offer a courtesy reply - as they are the reason you have conventions to begin with, so it's in poor taste to dismiss their requests and dump them in a spam folder.
The general perception among voice actors that are ignored is that the convention has gotten too high on its own self - and has since lost sight of why it exists in the first place.
Again - this is just the direct feedback from clients - I don't speak for everyone, but I do believe that this sentiment is echoed by many.

 
PatrickD 
Executive Producer
Posts: 5079
PatrickD
Loc: California
Reg: 12-07-06

03-05-18 02:47 PM - Post#15607    
    In response to TheNerdyAgent

  • TheNerdyAgent Said:
I find it odd that any true "celebrity" guest would be hounding a convention for an invite....


You'd be surprised.
-PatrickD
AnimeCons.com Executive Producer
Co-Founder: Anime Boston and Providence Anime Conference
Host of The Chibi Project & Anime Unscripted™


 
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

03-14-18 11:34 AM - Post#15609    
    In response to PatrickD

Fair enough - but if it weren't for the voice actors, most conventions would be irrelevant. If you don't want unsolicited emails, then make it clear on your web page. If you post an email and a contact page - you are inviting unsolicited emails. And therefore it is unprofessional to ignore emails from ANYONE - let alone the voice actors who make most conventions what they are.

 
kpossibles 
Newbie
Posts: 3
kpossibles
Loc: Wisconsin
Reg: 04-05-18

04-05-18 04:36 PM - Post#15615    
    In response to TheNerdyAgent

I work for social media for a con with ~10k attendees and we have a contact form on our website with various options on which department on who to email, but it's kinda frustrating to email sometimes, BUT the general customer service email usually should be able to direct you to the right contact person.

If they're not responding to emails, if there's an active social media presence on Facebook etc, then PMing them is the last result if the potential guest REALLY wants to push for it.

 
VinceA 
Attendee
Posts: 13
VinceA
Loc: Bayonne, NJ
Reg: 12-20-06

05-12-18 09:01 PM - Post#15622    
    In response to TheNerdyAgent

Your attitude is very off-putting. Telling us that without you we'd essentially be nothing, is not the way to make friends and influence people... at least positively.



 
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

01-09-19 01:32 PM - Post#15707    
    In response to VinceA

Just stating a fact. It's very simple. If conventions don't want "unsolicited" emails, then they shouldn't post their email address on the website. Posting an email address means that all inquiries are essentially "solicited."

If a con is understaffed and unable to respond to all emails - make that clear.
If a con gets too many emails to respond to, then clearly state on your contact page that you cannot respond to all emails.
It is unprofessional to post an email address with no disclaimer and then ignore emails.

As for cons being nothing without celebrities - obviously that is hyperbole - but the reality is that conventions are designed to celebrate fandoms - and the people who make those fandoms are largely why cons exist. That is a fact, not an insult.

If a con doesn't know how to practice business professionalism, then they should simply remove contact information from their website. Not sure why that is "rubbing people the wrong way." It's like business behavior 101.

 
YukiShiro 
Newbie
Posts: 1

Loc: Del Ray Beach, FL
Reg: 01-09-19

01-09-19 01:45 PM - Post#15708    
    In response to VinceA

I'm with the nerdy agent on this. Any respectable agent/celebrity wouldn't hound a convention. Sounds like something a desperate has-been might do - not a current working actor. And I can certainly see how that could be very annoying for convention staff.....ugh!

However, it's basic courtesy and professional to respond to emails if your email is posted on your webpage. Not sure how this is even debatable....If you don't want emails, don't post an email! simple solution!

 
PatrickD 
Executive Producer
Posts: 5079
PatrickD
Loc: California
Reg: 12-07-06

01-11-19 06:00 AM - Post#15710    
    In response to YukiShiro

  • YukiShiro Said:
I'm with the nerdy agent on this.


Yeah. Literally. Your new account was created less than ten minutes after his post, was logged in from the exact same IP address he has used in the past, the IP address is from a geolocation that doesn't match the Florida location you put in your account's public profile, and your first post as a reply to this thread was within 15 minutes of TheNerdyAgent...which, considering how rarely this forum gets posts, is quite an unbelievable coincidence.

Sockpuppet accounts are against the forum rules.
-PatrickD
AnimeCons.com Executive Producer
Co-Founder: Anime Boston and Providence Anime Conference
Host of The Chibi Project & Anime Unscripted™


 
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

01-17-19 03:02 PM - Post#15716    
    In response to PatrickD

Or...it's not a coincidence at all and the person knows and works in my department. As for being Florida based...this may also come as a shock - we travel for work. Same IP address? Yeahhhhh our building shares a tech server.....

 
TheNerdyAgent 
Attendee
Posts: 7

Reg: 01-10-18

01-17-19 03:25 PM - Post#15717    
    In response to PatrickD

With all due respect, I'm not sure what the debate is. You are co-founder of Anime Boston - I would think you would be in agreement. Do you not agree that answering emails is professional? And that if you are incapable of fielding emails, add a simple disclaimer on your website.

Really not sure how anyone can disagree and be a working professional. The amount of debate on this forum over basic courtesy is astounding. What's more astounding is the implication that I am rubbing people the wrong way.... If conventions want to blacklist all emails from thenerdyagent (because I had the audacity to suggest that people act professionally), then no love lost.

 
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